Instacart
Bilingual Customer Experience Specialist (Spanish)
United States - Remote +1 · Remote · Full-time · Posted Aug 25, 2026
- Location
- United States - Remote
Remote - United States - Experience
- 1+ year in a customer-facing role.
- Education
- High school diploma or equivalent; some college or specialized training is a plus.
About the job
Provides Spanish-language customer support to Instacart consumers, shoppers, retailers, and advertisers across live contact channels, investigating and resolving order and account issues while documenting cases and surfacing operational improvements.
What you'll do
- Handle phone, chat, and/or email contacts; investigate and resolve customer issues using established tools, policies, and procedures.
- Document cases, create internal transfer tickets, and escalate issues that fall outside standard workflows.
- Identify recurring issues and process gaps, share recommendations, and support peers by modeling best practices.
What they ask for
- High school diploma or equivalent.
- At least 1 year in a customer-facing role.
- Fluency in spoken and written Spanish.
- Availability for shifts that may include evenings, weekends, and holidays; comfort handling live contacts in a fast-paced, metrics-driven environment.
Nice to have
- Experience in contact centers or multichannel support; familiarity with policy-heavy workflows.
- Familiarity with CRM or contact center tools such as Salesforce, Genesys/Ujet, or Zendesk.
Pay
$20.67 — $21.88 USD base salary; $19.71 — $20.92 USD base salary; $19.23 — $20.19 USD base salary; $17.31 — $18.27 USD base salary
Tools
CRM tools, Google Workspace, Salesforce, Genesys/Ujet, Zendesk
AI focus
Comfort working with AI-assisted tools and willingness to adopt technologies that enhance customer support workflows and efficiency.
Model-written summary · the original posting is authoritative