Instacart
Bilingual CX Specialist (French)
United States - Remote +1 · Remote · Full-time · Posted Oct 5, 2026
- Location
- United States - Remote
Remote - United States - Experience
- 1+ year in a customer-facing role.
- Education
- High school diploma or equivalent.
About the job
Provides French-language customer support to consumers, shoppers, retailers, and advertisers through live contacts, investigates issues, documents cases, and escalates or resolves them using established procedures.
What you'll do
- Handle phone, chat, and/or email contacts; investigate order and account issues and resolve them within documented policies.
- Document cases and create transfer tickets; escalate edge cases and emerging operational issues to appropriate teams.
- Identify patterns and process gaps, suggest improvements, and share best practices with peers.
What they ask for
- High school diploma or equivalent.
- At least 1 year in a customer-facing role.
- Fluency in spoken and written French.
- Availability for shifts that may include evenings, weekends, and holidays; comfort handling live contacts for most of the workday.
Nice to have
- Experience in a contact center or multi-channel support environment.
- Familiarity with CRM/contact center tools such as Salesforce, Genesys/Ujet, or Zendesk.
Pay
$20.67 — $21.88 USD (base salary); $19.71 — $20.92 USD (base salary); $19.23 — $20.19 USD (base salary); $17.31 — $18.27 USD (base salary)
Tools
CRM tools, Google Workspace, Salesforce, Genesys/Ujet, Zendesk
AI focus
Use AI-assisted tools and adopt technologies that enhance customer support workflows and efficiency.
Model-written summary · the original posting is authoritative