InstaLILY
Strategic Partner
$150K–$180K
New York, New York, United States, San Francisco, California, United States +2 · Full-time · Posted Jun 13, 2026
- Location
- New York, New York, United States, San Francisco, California, United States
New York, New York, United States
San Francisco, California, United States - Experience
- 7–10 years of Customer Success, strategic account management, or consulting experience.
About the job
Own post-pilot enterprise customer relationships, guide AI-driven operational transformation, and identify opportunities to expand customer deployments.
What you'll do
- Manage customer accounts, including QBRs, executive briefings, account plans, and success activities.
- Identify new AI use cases and drive expansion through deeper customer deployments.
- Coordinate with Product and Engineering, contribute customer insights to product decisions, and help develop the customer playbook.
What they ask for
- 7–10 years of Customer Success, strategic account management, or consulting experience.
- Track record of expanding client work through new use cases, deeper deployment, follow-on projects, or strategic transformation.
- Strong analytical, project management, communication, and executive relationship skills.
- Available to work in person five days per week in the New York or San Francisco office.
Nice to have
- Experience at an enterprise SaaS scale-up or top-tier consulting firm at Engagement Manager level.
- Industry-specific experience in industrial distribution, manufacturing, automotive, healthcare, or similar verticals.
Pay
$150,000-$180,000 USD base salary
Tools
AI agents
AI focus
Help enterprise customers transform operating models using AI; identify operational use cases and explore how AI agents can change customer operations.
Model-written summary · the original posting is authoritative