Intercom
Principal Program Manager
$189K–$226K
San Francisco, California +1 · Principal · Full-time · Posted Jun 4, 2026
- Location
- San Francisco, California
San Francisco, CA, United States - Experience
- 8+ years of program management experience.
- Visa sponsorship
- Proof of eligibility to work in the United States is required.
About the job
Leads high-priority, cross-functional programs at Fin, translating company objectives into coordinated execution and improving program management practices.
What you'll do
- Partner with senior leaders to define programs, connect execution to company strategy, and drive cross-functional decisions.
- Clarify ambiguous problems, manage risks and alignment, and maintain accountability and momentum across complex programs.
- Build and improve program management frameworks, mentor teammates, and promote effective execution practices across the company.
What they ask for
- 8+ years of program management experience leading large, complex, cross-functional programs in a fast-paced AI/SaaS B2B environment.
- Experience working directly with senior leadership and influencing executives.
- Track record of building or significantly improving program management practices, frameworks, or ways of working.
- Strong stakeholder management, facilitation, communication, and execution skills, including mentoring or developing others.
Pay
$189,000-$225,750 USD base salary
AI focus
Program management for Fin’s AI customer agent and related company objectives.
Model-written summary · the original posting is authoritative