Intercom
Relationship Manager, Sr MidMarket
$226K–$251K
Chicago, Illinois +1 · Manager · Full-time · Posted Oct 14, 2026
- Location
- Chicago, Illinois
Chicago, IL, United States - Experience
- 5+ years in a quota-carrying account-management role; 3+ years selling SaaS solutions.
- Visa sponsorship
- Proof of eligibility to work in the United States is required.
About the job
Own and grow a portfolio of mid-market customers by driving retention, revenue expansion, and adoption of Fin’s AI-powered customer experience platform.
What you'll do
- Develop account and territory strategies for renewals, upsell, cross-sell, and multi-business-unit expansion.
- Engage customer executives and operators to connect AI solutions to business needs and outcomes.
- Analyze performance, partner across teams on customer needs, and mentor peers.
What they ask for
- 5+ years in a quota-carrying role managing a book of 85+ accounts focused on retention, renewals, and expansion.
- 3+ years selling SaaS solutions.
- Proven experience navigating procurement and influencing enterprise-level decision-makers.
- Experience selling AI-powered products, with knowledge of AI applications and ability to explain their customer value.
Nice to have
- Experience in complex, high-velocity sales environments.
- Strong communication, commercial instincts, growth mindset, trusted-advisor skills, and demonstrated leadership.
Pay
$226,000 to $251,000 USD base salary (Greater Chicago Area)
Tools
SaaS, AI
AI focus
Sell Fin’s AI-powered customer experience solutions and translate AI capabilities into customer value.
Model-written summary · the original posting is authoritative