Intercom
Senior Customer Success Manager
$168K–$207K
Chicago, Illinois +4 · Remote · Manager · Full-time · Posted Aug 27, 2026
- Location
- Chicago, Illinois
NYC, Remote
San Francisco, California
Chicago, IL, United States
San Francisco, CA, United States - Experience
- 8+ years of customer-facing experience; backgrounds may include management consulting, strategy, advisory, or enterprise SaaS CSM roles.
About the job
Partners with enterprise customers to drive successful adoption of Fin’s AI agent, improve support automation, and achieve measurable business outcomes.
What you'll do
- Own customer retention and health, identify risks, and partner with Account Management on renewal plans.
- Guide customers through requirements gathering, process mapping, Fin solution design, configuration, and automation roadmaps.
- Analyze usage and performance, demonstrate ROI to executives, and lead success planning and strategic reviews.
What they ask for
- 8+ years of customer-facing experience in management consulting, strategy, advisory, or enterprise SaaS CSM roles.
- Experience with business process mapping, requirements analysis, and solution design.
- Strong technical acumen and passion for AI/agent-building; coding is not required.
- Demonstrated success driving adoption, process improvement, and measurable outcomes for enterprise customers.
Pay
$186,300 $207,000 (OTE) for New York or San Francisco Bay Area; $167,670- $186,300 (OTE) for Greater Chicago Area
Tools
Fin
AI focus
Guide enterprise customers in adopting and optimizing Fin’s AI agent, including solution design, configuration best practices, knowledge strategy, prompt design, and automation performance.
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