Intercom
Senior Customer Success Manager, High Touch
$135K–$162K
Chicago, Illinois +2 · Manager · Full-time · Posted Aug 27, 2026
- Location
- Chicago, Illinois
Chicago, IL, United States
San Francisco, CA, United States - Experience
- 5+ years of relevant work experience.
- Visa sponsorship
- Proof of eligibility to work in the United States is required.
About the job
Partners with enterprise customers to plan and implement Fin AI Agent transformations, drive adoption, and achieve measurable customer-service outcomes.
What you'll do
- Build customer relationships and lead requirements gathering, process mapping, solution design, and configuration guidance.
- Monitor Fin usage, recommend optimizations, and lead success plans, business reviews, and strategic planning.
- Represent customer needs internally and identify risks and expansion opportunities.
What they ask for
- 5+ years of relevant customer-facing experience in customer success, account management, or strategic consulting.
- Experience with business process mapping, requirements analysis, and solution design.
- Strong technical acumen and passion for AI/agent-building; coding is not required.
- Demonstrated success driving adoption, process improvement, and measurable outcomes for enterprise customers.
Nice to have
- Experience at SaaS or consumption-based technology companies is a benefit.
Pay
$135,270 - $161,575 USD base salary (Greater Chicago Area)
Tools
Fin, AI
AI focus
Guide enterprise customers through AI Agent transformation, including requirements, solution design, configuration best practices, prompt strategy, adoption, and automation outcomes.
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