Intercom
Senior Manager, Solutions Engineering
$251K–$300K
Chicago, Illinois +1 · Manager · Full-time · Posted Oct 30, 2026
- Location
- Chicago, Illinois
San Francisco, CA, United States - Experience
- 5+ years of pre-sales experience and 3+ years leading technical pre-sales teams.
About the job
Leads North American Mid-Market and Enterprise Solutions Engineering, shaping go-to-market strategy and guiding teams through complex customer sales and technical solution design.
What you'll do
- Set the Solutions Engineering vision and go-to-market approach; build and lead a high-performing team.
- Act as a player-coach on strategic deals, supporting technical discovery, architecture, demos, PoCs, evaluations, and business value assessments.
- Partner across functions and with executives to develop vertical solutions, reusable assets, and customer outcomes, and to bring customer insights into product planning.
What they ask for
- 5+ years of pre-sales experience as a Sales Engineer, Solutions Engineer/Architect, or related individual contributor.
- 3+ years leading technical pre-sales teams, including hiring, mentoring, and managing teams.
- Track record of delivering revenue numbers and accurate forecasts; excellent communication and presentation skills.
- Able to travel internationally on average once a month and flex working hours to partner with EMEA and APAC teams.
Nice to have
- Experience selling AI, data, or highly technical products; alternatively, deep curiosity about and day-to-day use of AI.
Pay
$251,100-$299,925 USD total pay (OTE)
Tools
AI
AI focus
Leads solutions engineering for an AI-driven support platform and helps customers apply AI product capabilities to business needs.
Model-written summary · the original posting is authoritative