Intercom
Senior Manager, Solutions Engineering
$279K–$333K
NYC, Remote +2 · Remote · Manager · Full-time · Posted Aug 26, 2026
- Location
- NYC, Remote
San Francisco, California
San Francisco, CA, United States - Experience
- 5+ years of pre-sales experience; 3+ years leading technical pre-sales teams.
About the job
Leads North American Mid Market and Enterprise Solutions Engineering, shaping go-to-market strategy and helping teams win complex deals with tailored AI-driven customer solutions.
What you'll do
- Set the Solutions Engineering vision and go-to-market approach; lead, coach, and scale the team.
- Guide complex sales cycles through technical advice, solution architecture, demos, evaluations, PoCs, and business value assessments.
- Partner across teams and with executives to create reusable, vertical-specific solutions and relay customer insights to product teams.
What they ask for
- 5+ years of pre-sales experience as a Sales Engineer, Solutions Engineer/Architect, or related individual contributor.
- 3+ years leading technical pre-sales teams, with a record of hiring, mentoring, and managing high-performing teams.
- Track record of delivering revenue numbers and accurate forecasts while developing the team.
- Able to travel internationally on average once a month and flex working hours for EMEA and APAC teams.
Nice to have
- Experience selling AI, data, or highly technical products; alternatively, deep curiosity about and day-to-day use of AI.
- Excellent communication and presentation skills.
Pay
$279,000-$333,250 USD, OTE (target includes sales incentive)
AI focus
Leads sales engineering for an AI-driven support platform; translates AI product capabilities into customer solutions and business impact.
Model-written summary · the original posting is authoritative