Intercom
Senior Sales Operations Manager
$162K–$180K
San Francisco, California +1 · Manager · Full-time · Posted Sep 18, 2026
- Location
- San Francisco, California
San Francisco, CA, United States - Experience
- 5+ years in a listed operations or strategy field, or a related field.
- Visa sponsorship
- Proof of eligibility to work in the United States is required.
About the job
Partners with Fin’s Sales organization to build and improve the systems, processes, reporting, and planning that support scalable sales operations.
What you'll do
- Own sales operations processes and programs, including forecasting, pipeline management, territory and quota planning, compensation, and performance reporting.
- Build trusted dashboards and analyses, and advise leaders on sales performance, operational risks, and business decisions.
- Lead cross-functional projects to improve GTM systems, data quality, automation, and sales workflows.
What they ask for
- 5+ years of experience in Sales Operations, Revenue Operations, GTM Strategy, Sales Strategy & Operations, Business Operations, or a related field.
- Strong understanding of sales processes, forecasting, pipeline management, quota and territory planning, compensation, and sales performance metrics.
- Experience owning or significantly improving CRM, BI, planning, compensation, or revenue technology systems.
- Advanced Excel or Google Sheets skills and experience with BI or reporting tools.
Nice to have
- Experience in a high-growth technology or SaaS company.
- Familiarity with Salesforce or comparable CRM platforms; experience partnering with Business Systems or Data Engineering teams.
Pay
$162,000-$180,000 USD base salary
Tools
Excel, Google Sheets, Tableau, Looker, Power BI, Salesforce
AI focus
Use AI tools and automation to reduce manual work, improve data access, and increase sales productivity and operational efficiency.
Model-written summary · the original posting is authoritative