Intercom
Senior Solutions Engineer
$208K–$249K
Chicago, Illinois +1 · Senior · Full-time · Posted Aug 26, 2026
- Location
- Chicago, Illinois
San Francisco, CA, United States - Experience
- Minimum of 5 years in a technical pre-sales role.
- Visa sponsorship
- Proof of eligibility to work in the United States is required.
About the job
Advises customers through the sales cycle by discovering needs, demonstrating Fin’s AI customer-support solution, and designing tailored proofs of concept.
What you'll do
- Lead technical discovery, solution reviews, presentations, and tailored Proofs of Concepts (POCs).
- Handle RFPs and customer security questions, escalating complex issues as needed.
- Partner with Product and Engineering to relay customer feedback and improve solutions and processes.
What they ask for
- Minimum of 5 years of experience in a technical pre-sales role, managing C-Level technical and business relationships.
- Strong technical acumen, including technical discovery and high-impact value presentations.
- Experience working with product and engineering teams to communicate customer feedback and influence product direction.
- Willing and able to travel occasionally.
Nice to have
- Familiarity with managing POCs, RFPs, and addressing complex security questions.
Pay
$208,170-$248,650 USD OTE (total pay)
Tools
Fin, AI
AI focus
Pre-sales customer solutions for Fin, an AI customer agent; demonstrate its capabilities and tailor solutions to customer needs.
Model-written summary · the original posting is authoritative