InterSystems
Senior CX Specialist
$115K–$150K
Boston, MA · Senior · Full-time · Posted Oct 30, 2026
- Experience
- 5+ years of progressive experience in user experience research, customer experience, analytics, or a related field.
- Education
- Bachelor's degree required; advanced degree in a related field a plus.
About the job
Leads user research and content measurement for Learning Services, turning analytics and research findings into recommendations that improve the customer learning journey.
What you'll do
- Track content engagement and user journeys, and assess content effectiveness using analytics and evaluation frameworks.
- Lead qualitative and quantitative research projects, including interviews, surveys, and usability tests, and present findings to stakeholders.
- Develop personas, journey maps, and user scenarios; translate research into strategic recommendations for Learning Services.
What they ask for
- Bachelor's degree.
- 5+ years of progressive experience in user experience research, customer experience, analytics, or a related field.
- Advanced proficiency in qualitative and quantitative research methods and experience with measurement and evaluation of content effectiveness.
- Experience using analytics tools to track user journeys and content engagement; ability to lead complex research and measurement projects with minimal guidance.
Nice to have
- Advanced degree in a related field.
- Familiarity with adult learning or instructional design; experience with UX tools such as Figma or UserTesting.
Pay
$115,000 — $150,000 USD (base salary)
Tools
Heap, Google Analytics, Figma, UserTesting
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