Intuit
Customer Success Manager (Services)
Atlanta, Georgia +1 · Manager · Full-time · Posted Aug 28, 2026
- Location
- Atlanta, Georgia
Frisco, Texas - Experience
- 3+ years in a customer success role, including at least 2 years managing a dedicated book of business in the mid-market space.
About the job
Manages relationships with high-value Mid-Market QuickBooks customers, guiding adoption of services and software, addressing risks, and identifying opportunities for retention and growth.
What you'll do
- Own a dedicated book of business and build relationships with customer decision-makers and stakeholders.
- Create customer success plans, monitor customer health, and coordinate resources to resolve issues and mitigate risks.
- Promote adoption and growth by advising customers on QuickBooks products and services and partnering with internal teams.
What they ask for
- 3+ years of customer success experience, including at least 2 years managing a dedicated Mid-Market book of business.
- Knowledge of financial services and/or Payroll/Workforce Management solutions, or the aptitude to learn them quickly and independently.
- Strong consultative problem-solving, issue resolution, negotiation, and communication skills.
- Experience managing a book of business for Mid-Market customers.
Nice to have
- Experience with B2B SaaS and financial software.
- Experience with Salesforce, Gainsight, or other CRM and Customer Success platforms.
Tools
Salesforce, Gainsight, Intuit QuickBooks
Model-written summary · the original posting is authoritative