Director, Customer Success - Accounting Firms & Partnerships

What you'll do

• Set the Customer Success strategy and scale end-to-end service delivery, including onboarding, adoption, proactive health management, and support.
• Enable firms and channel partners to resell Intuit solutions and deliver services such as implementation and data migration; drive adoption of Intuit Accountant Suite and its agentic capabilities.
• Lead and develop a geographically distributed team, establish partner playbooks and value journeys, and use customer feedback and cross-functional collaboration to improve products and grow the business.

What they ask for

• Substantial senior leadership experience managing senior-level employees and/or other managers, including hiring, developing, and engaging high-performing teams.
• Experience building or scaling reseller and partner programs and enabling value-added services; comfort with AI and agentic product capabilities.
• Demonstrated strength managing or working with customer support organizations and operations, including partner-delivered support models.
• Experience leading cross-functional work and complex organizational or program change; proficient in MS Word, Excel and PowerPoint.

Nice to have

• Fluency with the accounting, bookkeeping and tax ecosystem is a strong asset.
• Strengths in product management or experience design, ideally SaaS, self-help or CRM.

Pay

USD 229,500 - 310,500 base salary (San Diego); USD 262,000- 355,000 base salary (Mountain View, CA)

Tools

Intuit Accountant Suite, Books Close, QuickBooks Advanced, Intuit Enterprise Suite, MS Word, Excel, PowerPoint

AI focus

Drive firm onboarding and adoption of AI-powered Intuit Accountant Suite and agentic capabilities such as Books Close; blend AI and Human Intelligence in support.