Director, Expert Network Planning and Analytics

What you'll do

• Own forecasting, causal inference, optimization, and model governance for capacity planning, scheduling, routing, and intraday operations.
• Lead and develop a global workforce planning organization and establish an enterprise Workforce Management Center of Excellence.
• Set operational metrics and planning cadence, and guide service, cost, and expert-experience decisions with senior leaders.

What they ask for

• 12+ years of progressive data science or advanced analytics experience, including 6+ years managing people managers of data professionals.
• Hands-on expertise in hierarchical and intermittent-demand forecasting, queuing and Erlang capacity models, constrained scheduling optimization, and survival modeling.
• Experience directing model design and evaluation, measuring causal effects, and operating models in production with monitoring, drift detection, versioning, and rollback.
• Fluency with SQL, Python/R, Databricks, Git, and agentic tooling; experience applying Responsible AI fairness and adverse-impact reviews.

Nice to have

• Advanced degree (PhD, quantitative Master’s, or MBA).
• Enterprise-scale service operations experience, ideally $1B+ in spend and/or thousands of frontline experts across multiple geographies and business lines.

Pay

San Diego $278,000 - $376,000 USD base salary

Tools

SQL, Python/R, Databricks, Git, MCPs, agents, orchestrators

AI focus

Build an AI-native, increasingly autonomous workforce management capability using forecasting, causal inference, optimization, and governed decision systems; define human approval boundaries, evaluate model impact, and apply Responsible AI practices.