Director, Global Technical Care Delivery

What you'll do

• Scale AI self-service, proactive device remediation, predictive monitoring, and self-healing support.
• Lead global care delivery, including elevated human support, asset lifecycle automation, workforce transformation, and special programs.
• Oversee executive and large-scale event technology support, suppliers, budgets, and service performance.

What they ask for

• 12+ years of progressive technology leadership.
• 5+ years leading global support, service delivery, or technology operations at scale.
• Experience leading large blended organizations across multiple geographies and transforming reactive support into proactive, automated service while maintaining high employee satisfaction.
• Strong experience with AI, virtual agents, endpoint automation, and self-healing technology; C-suite support experience; strong financial and vendor management; deep familiarity with ServiceNow, endpoint platforms, and modern IT service management.

Nice to have

• Fortune 500 experience; experience with Claude, Copilot, or enterprise GenAI platforms.
• Asset lifecycle and field workforce support experience; ITIL v4, Lean, Six Sigma, or MBA.

Pay

San Diego $212,500 - $287,500 (base salary); Mountain View, CA $245,000- $331,500 (base salary)

Tools

ServiceNow, Claude, Copilot

AI focus

Lead an AI-first support transformation involving AI self-service and virtual agents, telemetry-driven self-healing and endpoint automation, GenAI asset-request services, AI-assisted ticket insights, and AI-enabled care operations.