Intuit
Director, Partner Service Delivery – Consumer Group
$196K–$340K
San Diego, California +2 · Director · Full-time · Posted Jun 25, 2026
- Location
- San Diego, California
Mountain View, California
Atlanta, Georgia - Experience
- 10+ years of progressive leadership and operations management experience.
- Education
- Bachelor's degree or equivalent; advanced degree preferred.
About the job
Leads Intuit’s Partner Service Delivery organization, setting strategy and governance and improving performance across third-party service partners supporting Consumer Group services.
What you'll do
- Set the multi-partner operating model and govern partner performance through SLAs, KPIs, and accountability frameworks.
- Expand back-office tax preparation operations and align partners with Intuit’s tools, workflows, training, and customer experience standards.
- Lead AI adoption across partner operations, develop the organization, and align with cross-functional leaders.
What they ask for
- 10+ years of progressive leadership and operations management experience, including complex multi-partner or outsourced service delivery ecosystems.
- Demonstrated success building vendor governance frameworks and driving measurable performance through SLA management, partner accountability, and data-driven decisions.
- Experience managing service delivery operations, including quality control design and workflow integration; ability to influence executive and cross-functional stakeholders.
- Experience leading significant change and demonstrated AI adoption or human+AI operating model transformation in service delivery or workforce operations.
Nice to have
- Advanced degree.
Pay
USD 196,500 - 266,000 base salary; USD 251,500- 340,000 base salary
AI focus
Lead adoption of AI-powered tools and workflows across partner service delivery, including expert-assist, quality monitoring, back-office automation, and workforce planning; partner with product and technology teams to identify use cases and embed AI into operations.
Model-written summary · the original posting is authoritative