Intuit
Director, Retail & Field Operations - Consumer Group
$196K–$302K
New York, New York +1 · Director · Full-time · Posted Jun 25, 2026
- Location
- New York, New York
Los Angeles, California - Experience
- 8–10+ years of progressive operations and field leadership experience.
- Education
- Bachelor’s degree or equivalent; advanced degree a plus.
About the job
Build and lead the Consumer Group’s retail and field operations, rolling out and running in-person and virtual expert services across retail locations and local tax offices.
What you'll do
- Execute location rollouts and manage daily operations, workforce scheduling, and service delivery across geographically dispersed sites.
- Drive adoption of AI-enabled tools and workflows, including frontline training and change management.
- Track service and operational KPIs, improve performance, and coordinate with cross-functional partners.
What they ask for
- 8–10+ years of progressive operations and field leadership experience, including managing multi-unit or geographically dispersed teams.
- Demonstrated success executing physical service or retail network rollouts, including opening, closing, and optimizing locations.
- Proven ability to manage and develop frontline and field manager teams, with performance oversight and scheduling across distributed locations.
- Demonstrated experience driving AI adoption or human+AI operating model changes in service delivery or field operations.
Nice to have
- Advanced degree.
Pay
New York USD $223,000 - $302,000 base salary; Los Angeles, CA USD $196,500- $266,000 base salary; New York USD $223,000- $302,000 base salary
AI focus
Drive adoption of AI-powered tools and workflows in field teams and service locations, including AI-assisted customer intake and scheduling, expert support, and quality monitoring; implement tools, train teams, manage change, and relay frontline feedback for product iteration.
Model-written summary · the original posting is authoritative