Intuit
Director, Virtual Expert Services
$196K–$266K
San Diego, California · Director · Full-time · Posted Jun 25, 2026
- Experience
- 10+ years of progressive leadership and operations management experience.
- Education
- Bachelor's degree or equivalent; advanced degree preferred.
About the job
Leads Intuit’s Consumer Group Services organization, setting strategy and overseeing virtual workforce operations, service delivery, and customer and expert experience for tax and financial services.
What you'll do
- Scale operations, infrastructure, and delivery models to meet seasonal business demands.
- Set long-term strategy and drive performance, customer experience, and change adoption across a distributed workforce.
- Develop senior leaders and align cross-functional partners, including product, operations, legal, and customer experience teams.
What they ask for
- 10+ years of progressive leadership and operations management experience, including leading large, complex, virtually dispersed organizations.
- Demonstrated success scaling leadership teams and delivering strong customer experiences.
- Proven ability to drive performance through goals, accountability, and data-driven decisions in metrics-driven environments.
- Experience leading significant change and influencing executive and cross-functional stakeholders.
Nice to have
- Advanced degree.
Pay
San Diego $196,500 - $266,000 (base salary)
AI focus
Leads services operations described as central to Intuit’s evolution into an AI-driven expert platform; no specific AI duties are stated.
Model-written summary · the original posting is authoritative