GBSG Customer Success - Staff Data Scientist

What you'll do

• Define success metrics and develop scalable measurement frameworks for Services and Customer Success outcomes.
• Design experiments and causal analyses to assess the impact of customer success programs and human-assisted motions.
• Build predictive models and segments, and translate analyses into recommendations for Services leaders.

What they ask for

• 8+ years in data science, analytics, or product analytics, with demonstrated impact in customer success, product, or go-to-market domains.
• Advanced analytics expertise, including causal inference, quasi-experimental design, statistical modeling, and experimentation.
• Advanced SQL and strong Python for analysis, modeling, and experimentation.
• Master in a quantitative field (Statistics, Economics, Mathematics).

Nice to have

• Advanced degree preferred.

Pay

Mountain View USD 194,000 - 262,500 base salary; San Diego, CA USD 185,500- 251,000 base salary

Tools

SQL, Python, pandas, numpy, scikit-learn, statsmodels, Cursor, Claude

AI focus

Use AI tools and internal AI/MCP capabilities to accelerate analytics, and design and evaluate AI/ML- and LLM-powered customer experiences, including agentic and human-in-the-loop success motions.