Intuit
Group Manager - QuickBooks CX - Foundational Experiences
$220K–$297K
Mountain View, California +1 · Manager · Full-time · Posted Jun 24, 2026
- Location
- Mountain View, California
San Diego, California - Experience
- 5+ years in a leadership role; no alternative stated.
- Education
- Undergraduate degree in a business, technical, or science discipline; equivalent work experience considered. MBA or advanced degree preferred.
About the job
Leads QuickBooks customer experience strategy and teams, improving end-to-end product workflows, customer confidence, retention, and business results.
What you'll do
- Assess AI experiences and develop strategies that build customer confidence; create and improve end-to-end customer workflows and experiences.
- Establish launch frameworks and optimize operations to improve customer experience and program ROI.
- Use customer feedback, research, and analytics to guide product enhancements and collaborate across product, marketing, sales, and service teams.
What they ask for
- 5+ years in a leadership role driving business results through improved customer experiences in Product Management, Product Marketing, Customer Experience, or similar functions.
- Experience in a technology or SaaS organization.
- Undergraduate degree in a business, technical, or science discipline; equivalent work experience considered.
- Ability to design and implement experience strategies that improve retention and revenue growth.
Nice to have
- MBA or advanced degree.
- Familiarity with payments, bill pay, or financial management products.
Pay
$219,500 - $297,000 USD base salary
AI focus
Assess AI experiences from a customer experience perspective and develop strategies to build customer confidence; lead workflows for AI ‘Done for You’ experiences.
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