Intuit
Group Manager, TurboTax Assisted Customer Experience
$190K–$257K
San Diego, California · Manager · Full-time · Posted Aug 24, 2026
- Experience
- 7+ years of Customer Experience leadership.
- Education
- BA/BS required; MBA strongly preferred.
About the job
Leads the Customer Success Assisted Services Growth team, scaling expert-led TurboTax experiences across retail, virtual, and hybrid channels to improve customer and business outcomes.
What you'll do
- Lead, coach, and grow a team of CX professionals delivering omni-channel expert-led services.
- Shape customer success, product, and marketing strategy using customer insights, data, and experimentation.
- Partner across functions to analyze customer behavior, test hypotheses, and improve customer journeys and business results.
What they ask for
- 7+ years of Customer Experience leadership, including in highly matrixed, fast-moving environments.
- Experience developing product or service experiences and driving revenue and customer growth.
- A/B testing experience, with knowledge of customer behavior, consumer segmentation, design thinking, and scientific decision-making methods.
- Experience managing or partnering with customer support organizations and operations, directly or via BPO.
Nice to have
- Strength in product management or experience design; SaaS, self-help, or CRM environments preferred.
- MBA strongly preferred.
Pay
San Diego: $190,000 - $257,000 USD base salary
Model-written summary · the original posting is authoritative