Head of Global BPO Strategy & Performance — Sales

What you'll do

• Set the multi-year BPO strategy, make-versus-buy framework, partner footprint, and approach to AI-enabled delivery.
• Lead sourcing, commercial negotiations, cost management, performance measurement, governance, and remediation across the partner portfolio.
• Oversee partner launches, transitions, capacity planning, and cross-functional alignment across regions.

What they ask for

• 12+ years of progressive experience spanning top-tier management consulting at Principal / Associate Partner level or equivalent and in-house strategy, global business services, or vendor management leadership.
• Demonstrated ownership of a global BPO, GBS, or outsourced delivery portfolio at scale; ideally sales, inside sales, or revenue-generating work.
• Experience designing and negotiating outsourcing commercial models, including outcome-based and gainshare constructs.
• Experience building performance and governance systems; strong financial and analytical skills, including unit economics, cost-to-serve modeling, and data analysis.

Nice to have

• Experience deploying AI or automation in outsourced delivery and renegotiating the commercial model around it.
• Background in SaaS, fintech, or high-velocity subscription sales; experience establishing a vendor management office or global sourcing function.

Pay

USD 212,000 - 287,000 base salary (Mountain View); USD 208,000- USD 281,500 base salary (New York); USD 200,500- USD 271,000 base salary (San Diego, CA); USD 212,000- USD 287,000 base salary (San Francisco Howard Street, CA)

Tools

Salesforce, SQL, Tableau

AI focus

Determine which work is handled by in-house teams, partners, or AI agents; set strategy for AI-enabled partner delivery, automation, productivity gains, and partner footprint evolution.