Intuit
Head of Workforce Solutions Expert Service
$165K–$281K
San Diego, California +2 · Director · Full-time · Posted Oct 26, 2026
- Location
- San Diego, California
Mountain View, California
Atlanta, Georgia - Experience
- 12+ years.
- Education
- Bachelor's degree or equivalent practical experience.
About the job
Leads end-to-end customer support and service delivery for Intuit’s Workforce Solutions, scaling internal teams and outsourced partners as the product grows.
What you'll do
- Own service performance across Tier 1, Tier 2, back-office services, and onboarding; govern partner performance and lead internal workforce experts.
- Scale delivery capacity, onboarding, training, and credentialing; make data-backed decisions on sites, staffing, and investment.
- Establish performance reviews and partner with Product, Finance, Workforce Management, and Partner Management on readiness, risks, and operational improvements.
What they ask for
- 12+ years of experience in service delivery, contact center operations, or customer success in a senior people leadership role.
- Experience leading large, distributed service organizations against quality, resolution, and productivity KPIs at high contact volume.
- Experience managing outsourced delivery partners across multiple geographies and leading both vendor-managed and internal teams.
- Experience scaling service operations through rapid growth; strong operational analytics and data-driven decision-making.
Nice to have
- Prior experience in payroll, HR/HCM, benefits, or workforce management services.
- MBA or focus in Business, Operations, or HR.
Pay
USD 165,000 - 223,000 base salary (San Diego); USD 207,500- $281,000 base salary (Mountain View, CA)
AI focus
Lead through AI+HI, including scaling AI-assisted support or automation and adapting Tier 1 and Tier 2 work as AI absorbs routine contacts.
Model-written summary · the original posting is authoritative