Intuit
Manager 2, Data Science - Intuit Customer Success
$189K–$256K
San Diego, California +1 · Manager · Full-time · Posted Sep 8, 2026
- Location
- San Diego, California
Mountain View, California - Experience
- 7+ years of diverse analytics and data science experience, including product analytics and customer/expert experience analytics.
- Education
- Bachelor's or Master's Degree in a quantitative field.
About the job
Leads data science measurement and strategy for Intuit Customer Success’s expert services, connecting expert behavior, service quality, operations, and training to outcomes such as conversion and customer-serving time.
What you'll do
- Own measurement strategy across expert conversion, operations, training, quality, and labor optimization; partner with service leaders on strategy and priorities.
- Advance causal inference and experimentation, and build frameworks and models that connect service signals to business outcomes and decisions.
- Lead and develop analysts and data scientists, manage analytics projects, and drive data quality, modeling, and reporting.
What they ask for
- 7+ years of analytics and data science experience, including product and customer/expert experience analytics.
- Proven experience leading analysts and/or data scientists.
- Hands-on experience with advanced statistical analysis, controlled experimentation, causal inference, and applied data science.
- Proficient with SQL and Python.
Nice to have
- Experience applying AI/ML and GenAI tools to accelerate analysis and workflows.
- Experience designing quality and experience metrics and connecting them to business KPIs.
Pay
USD 189,000 - 256,000 base salary
Tools
SQL, Python
AI focus
Apply AI/ML and GenAI tools to accelerate analysis and workflows; use applied data science and modeling to measure service outcomes.
Model-written summary · the original posting is authoritative