Intuit
Manager, Post Charge-Off Recovery & Transformation
Atlanta, Georgia +1 · Manager · Full-time · Posted Oct 22, 2026
- Location
- Atlanta, Georgia
Frisco, Texas - Experience
- 5–8+ years in collections/recovery operations, third-party vendor management, or credit risk operations.
About the job
Leads the end-to-end transformation and operation of QuickBooks Capital’s post-charge-off recovery lifecycle, including agency management, debt sales, policies, workflows, inventory, and forecasting.
What you'll do
- Own the post-charge-off operations roadmap, systematizing processes through tooling, automation, and documentation.
- Manage third-party agency performance and governance, and drive debt-sale strategy and allocation.
- Maintain servicing and collections policies, oversee inventory and workflows, and deliver recovery forecasts and recommendations.
What they ask for
- 5–8+ years in collections/recovery operations, third-party vendor management, or credit risk operations, with direct operational ownership.
- Demonstrated experience building or overhauling a process, program, or function.
- Working SQL proficiency or equivalent hands-on data fluency.
- Experience managing external vendors with performance- or commission-based structures.
Nice to have
- Experience with debt sale programs, third-party risk management frameworks, or fintech/start-up environments.
- Experience with loan servicing platforms or data environments, such as LoanPro or Databricks.
Tools
SQL, LoanPro, Databricks, NLEX
Model-written summary · the original posting is authoritative