Intuit
Payroll Tax Operations and Services Lead - SelectTime
Texas, TX · Full-time · Posted Sep 4, 2026
- Experience
- 4+ years payroll tax experience; 5+ years independently handling sensitive escalations; 4+ years in contact center, customer service, or back-office operations.
About the job
Leads payroll tax operations as a technical subject matter expert, resolving complex tax cases and escalations while guiding staff, approving procedures and returns, and improving team workflows.
What you'll do
- Resolve severe federal and state payroll tax notices and approve complex amended returns, including Form 941-X and W-2c.
- Provide technical guidance and quarterly coaching; author, review, and approve SOPs and knowledge-base articles.
- Oversee workflow, backlog, and service-level risks; facilitate team routines and communicate compliance trends and recommendations.
What they ask for
- 4+ years of payroll tax experience focused on complex tax defects, notice responses, and multi-state amendment filings.
- Formal lead, senior specialist, or SME experience, including coaching, mentoring, or training junior staff.
- Expert knowledge of tax payment and filing regulations across US jurisdictions, including local municipal and state programs.
- 5+ years handling sensitive customer and internal escalations independently; 4+ years in contact center, customer service, or back-office operations.
Nice to have
- Certified Payroll Professional (CPP) designation, or expected within 18 months of placement; Enrolled Agent designation is a strong differentiator.
- Lean management practices, including Daily Huddles, Gemba Walks, and Daily Management boards; history of 95% or higher quality accuracy.
Pay
$46.00 - $62.00 USD base salary (California (Bay Area)); $46.00 - $62.00 USD base salary (Southern California); $38.00 - $51.00 USD base salary (Colorado); $38.00 - $51.00 USD base salary (District of Columbia); $39.50 - $53.50 USD base salary (Hawaii); $38.00 - $51.00 USD base salary (Illinois); $34.50 - $46.50 USD base salary (Maine); $38.00 - $51.00 USD base salary (Maryland); $39.50 - $53.50 USD base salary (Massachusetts); $34.50 - $46.50 USD base salary (Minnesota); $39.50 - $53.50 USD base salary (New Jersey); $46.00 - $62.00 USD base salary (New York); $34.50 - $46.50 USD base salary (Ohio); $38.00 - $51.00 USD base salary (Vermont); $38.00 - $51.00 USD base salary (Virginia); $39.50 - $53.50 USD base salary (Washington)
Tools
Form 941-X, W-2c, SOPs, KB articles, SBIC feedback model, Daily Management boards
AI focus
Comfortable leveraging and testing AI tools to complete daily tasks and drive continuous improvement across team workflows.
Model-written summary · the original posting is authoritative