Intuit
Principal Program Manager: Customer Success
$178K–$262K
Mountain View, California +1 · Principal · Full-time · Posted Oct 16, 2026
- Location
- Mountain View, California
San Diego, California - Experience
- 10+ years leading complex, cross-functional SaaS programs; no alternatives stated.
About the job
Leads the strategy, design, and execution of cross-functional programs that advance Customer Success objectives and deliver measurable outcomes for global customers.
What you'll do
- Design and launch multi-organizational programs, building teams, governance, roles, and workflows.
- Drive execution through metrics, risk management, prioritization, and clear communication with stakeholders and executives.
- Apply and evaluate AI approaches in program work, and share effective practices with the broader program management community.
What they ask for
- 10+ years leading complex, cross-functional SaaS programs and building initiatives from scratch.
- Expertise in program design, governance models, decision frameworks, and execution tracking.
- Ability to use data to align leaders, communicate risks and recommendations, and influence without authority.
- Strong strategic and tactical execution, communication, and senior-leadership engagement skills.
Pay
USD 194,000 - 262,000 base salary (Mountain View); USD 178,000- 241,000 base salary (San Diego, CA)
Tools
AI
AI focus
Use AI to accelerate analysis and test assumptions; assess its outputs and share effective approaches with other program managers.
Model-written summary · the original posting is authoritative