Intuit
Principal Service Experience Strategy Manager - Mid Market
$207K–$280K
Mountain View, California · Principal · Full-time · Posted Jun 11, 2026
- Experience
- 8-10 years of Customer Experience and Service Strategy, and/or Product Management experience for service-oriented offerings.
- Education
- BA/BS required or equivalent work experience; MBA strongly preferred.
About the job
Leads mid-market service experience strategy and cross-functional initiatives to create and improve expert-led customer experiences and drive measurable customer and business value.
What you'll do
- Set the end-to-end service experience strategy and prioritize improvements across the customer journey.
- Use customer and performance data to measure benefits, improve retention, and optimize service delivery.
- Align cross-functional teams and leadership around the roadmap, remove roadblocks, and drive measurable change.
What they ask for
- BA/BS or equivalent work experience.
- 8-10 years of Customer Experience and Service Strategy, and/or Product Management experience for service-oriented offerings.
- Strong strategic, analytical, and problem-solving skills, including using data for customer insights, measurement, and ROI analysis.
- Demonstrated ability to align cross-functional teams, communicate effectively, and lead without direct authority.
Nice to have
- MBA.
Pay
USD $207,000 - $280,000 base salary
Model-written summary · the original posting is authoritative