Intuit
Principal Software Engineer – SRE, Incident Response & Operational Excellence
$248K–$354K
San Diego, California +1 · Principal · Full-time · Posted Oct 9, 2026
- Location
- San Diego, California
Mountain View, California - Experience
- 12+ years of engineering experience; significant time operating large-scale, high-traffic production systems.
- Education
- BS in Computer Science or equivalent work-related experience
About the job
Leads critical incident response at Intuit, drives safe recovery and customer-impact communication, and engineers improvements to observability, operational readiness, and incident-learning tools.
What you'll do
- Command critical incidents and direct recovery decisions, priorities, escalations, and communications.
- Improve customer-impact signals, observability, runbooks, escalation readiness, and post-incident remediation across business units.
- Build and govern automation and AI agents for incident detection, triage, impact assessment, and learning; participate in a 24x7 follow-the-sun rotation.
What they ask for
- 12+ years of engineering experience, including significant time operating large-scale, high-traffic production systems.
- Proven experience commanding large-scale incidents in an enterprise-level or financial-services environment.
- Deep SRE and operational-excellence expertise, including SLOs, observability, alerting, on-call practices, incident management, and change management.
- Hands-on distributed-systems, software engineering, automation, and AI agent development and orchestration skills.
Pay
USD 247,500 - 335,000 base salary (San Diego); USD 261,500- $353,500 base salary (Mountain View, CA)
Tools
PagerDuty, AWS, Kubernetes, Python, Golang, Java, MCP servers
AI focus
Build and orchestrate AI agents and self-service tooling for detection, triage, impact assessment, communication, and post-incident analysis; review AI-generated output to the same quality bar as peer work.
Model-written summary · the original posting is authoritative