Intuit
Retail Operations Manager, TurboTax - Chicagoland Metro
Chicago, Illinois · Manager · Full-time · Posted Mar 30, 2026
- Experience
- 3+ years in retail management, service industry leadership, or customer-facing leadership roles.
About the job
Leads TurboTax retail locations in the Chicago metro, managing staff, customer service, tax filing support, store operations, and financial performance.
What you'll do
- Coach and manage team performance while fostering a collaborative, customer-focused culture.
- Oversee store operations, resolve escalated customer concerns, and manage P&L and performance metrics.
- Support tax filings and guide Local Tax Experts on complex tax questions; build community relationships.
What they ask for
- 3+ years in retail management, service industry leadership, or customer-facing leadership roles.
- Prior experience as a people manager.
- Proven success managing KPIs and achieving operational benchmarks.
- Experience resolving escalated customer complaints; strong tax knowledge to support filings and guide tax experts.
Nice to have
- Extensive prior experience preparing individual returns.
- Active EA, CPA, or Practicing Attorney credential with strong tax preparation experience and extensive knowledge of tax laws.
Pay
$43 - $58.50/ hour USD (base pay); $42.5 - $57.5 USD (base pay)
Tools
Microsoft Office, scheduling tools, reporting software, enterprise versions of AI tools
AI focus
Use enterprise versions of AI tools in daily workflows to improve efficiency and productivity.
Model-written summary · the original posting is authoritative