Intuit
Retail Operations Manager, TurboTax - Dallas-Ft. Worth Metro
Dallas, Texas · Manager · Full-time · Posted Mar 30, 2026
- Experience
- 3+ years in retail management, service industry leadership, or customer-facing leadership roles.
About the job
Leads a TurboTax retail tax preparation center in the Dallas–Fort Worth area, managing staff, customer experience, store operations, performance, and community engagement.
What you'll do
- Coach and develop team members, set goals, and conduct performance reviews.
- Oversee customer service, store operations, compliance, scheduling, and store P&L and performance metrics.
- Support tax filings and guide Local Tax Experts through complex tax questions; build local community relationships.
What they ask for
- 3+ years in retail management, service industry leadership, or customer-facing leadership roles.
- Prior experience as a people manager.
- Proven success managing KPIs and achieving operational benchmarks.
- Experience resolving escalated customer complaints.
Nice to have
- Extensive prior experience preparing individual returns.
- Active EA, CPA, or practicing attorney credential, with strong tax preparation experience and extensive tax-law knowledge.
Tools
Microsoft Office
AI focus
Use enterprise versions of AI tools in daily workflows to improve efficiency and productivity.
Model-written summary · the original posting is authoritative