Intuit
Retail Operations Manager, TurboTax - Los Angeles Metro
Los Angeles, California · Manager · Full-time · Posted Mar 30, 2026
- Experience
- 3+ years in retail management, service industry leadership, or customer-facing leadership roles; prior people-management experience required.
About the job
Leads TurboTax retail tax preparation centers, managing teams, customer experience, store operations, performance, and community engagement.
What you'll do
- Coach and develop staff, including Local Tax Experts and Concierges, and manage performance.
- Oversee customer service, store operations, compliance, scheduling, and technology troubleshooting.
- Manage store P&L and KPIs, improve customer journeys, and build community relationships.
What they ask for
- 3+ years in retail management, service industry leadership, or customer-facing leadership roles.
- Prior experience as a people manager.
- Proven success managing KPIs and achieving operational benchmarks.
- Experience resolving escalated customer complaints.
Nice to have
- Extensive prior experience preparing individual returns.
- Active EA, CPA, or Practicing Attorney credential with strong tax preparation experience and extensive knowledge of tax laws.
Pay
Los Angeles $44.5 - $60 (USD; base salary)
Tools
Microsoft Office, enterprise versions of AI tools
AI focus
Use enterprise versions of AI tools in daily workflows to improve efficiency and productivity.
Model-written summary · the original posting is authoritative