Intuit
Retail Operations Manager, TurboTax - NYC Metro
New York, New York · Manager · Full-time · Posted Apr 2, 2026
- Experience
- 3+ years in retail management, service industry leadership, or customer-facing leadership roles.
About the job
Leads TurboTax retail tax-preparation centers, coaching teams, delivering customer service, managing store operations and performance, and supporting community engagement.
What you'll do
- Coach and develop team members, set goals, and foster a collaborative culture.
- Oversee customer experience, store operations, compliance, scheduling, and technology troubleshooting; resolve escalated concerns.
- Manage store P&L and performance metrics, and build local community relationships.
What they ask for
- 3+ years in retail management, service industry leadership, or customer-facing leadership roles.
- Prior experience as a people manager.
- Proven success managing KPIs and achieving operational benchmarks.
- Experience handling escalated customer complaints and delivering successful resolutions.
Nice to have
- Extensive prior experience preparing individual returns.
- Active EA, CPA, or Practicing Attorney credential, with strong tax preparation experience and extensive knowledge of tax laws.
Pay
$45.50 - $61/hr USD base pay; $46.5 - $63 USD base pay
Tools
Microsoft Office, scheduling tools, reporting software, enterprise versions of AI tools
AI focus
Use enterprise versions of AI tools in daily workflows to improve efficiency and productivity.
Model-written summary · the original posting is authoritative