Intuit
Seasonal Service Desk Supervisor
Tucson, Arizona · Full-time · Posted Sep 29, 2026
- Experience
- Minimum of 3 years of experience in a related field; no alternative stated.
About the job
Oversees Service Desk operations and staff, ensuring timely, high-quality end-user support and improving service performance.
What you'll do
- Manage daily operations, staffing, service levels, escalations, and resolution of support requests.
- Analyze ticket and performance trends, report findings, and recommend operational improvements.
- Hire, train, coach, and review technicians to maintain service quality and compliance.
What they ask for
- At least 3 years of experience in a related field.
- Progressive experience supervising or leading a technical support, Help Desk, Service Desk, or similar customer support team.
- Experience managing Service Level Agreements (SLAs), support deliverables, and operational performance.
- Ability to meet seasonal closing-shift, weekend, and onsite requirements.
Tools
Service Desk, Help Desk, Service Level Agreements (SLAs)
Model-written summary · the original posting is authoritative