Senior Conversation Designer - AI Conversation Design

What you'll do

• Identify opportunities to improve conversational products and develop conversation principles, strategies, and playbooks with stakeholder alignment.
• Build AI skills and golden datasets, and conduct offline and online AI evaluations using LLM-as-a-judge models and human reviewers.
• Design intuitive, transparent, trustworthy AI experiences and manage projects against deadlines, quality standards, and business metrics.

What they ask for

• At least 5 years of design experience, including 4 years in conversation design and 1 year working on AI agentic platforms.
• Experience building simple AI tools and analyzing qualitative information with AI to produce insights and recommendations.
• Knowledge of language modeling and machine learning frameworks, plus working knowledge of code for dynamic dialog flows.
• Experience with user research, usability testing, experiment design, and data analysis; strong communication and leadership skills.

Nice to have

• Certifications in Interaction Design, HCI, Psychology, Computer Science, Prompt engineering, or a related field.

Pay

Mountain View: $155,500 - $210,500 USD base salary; San Diego, CA: $143,000- $193,500 USD base salary

Tools

Claude Code, NLUs, RAG, html, python, xml, regex

AI focus

Builds and evaluates conversational AI agents, creates AI-generated golden datasets, uses LLM-as-a-judge and human-in-the-loop evaluations, and integrates AI into design workflows.