Intuit
Senior Customer Advisor, Expert Center+ (Dallas)
Dallas, TX · Senior · Full-time · Posted Oct 22, 2026
- Experience
- 3 or more years in a relevant field.
- Education
- High school diploma or GED.
About the job
Provides welcoming, personalized customer support at a TurboTax office, guides customers to appropriate services, and provides limited operational coverage when designated as a key carrier.
What you'll do
- Greet, guide, and follow up with customers; answer questions, resolve concerns, and ensure smooth hand-offs to services or experts.
- Support customer acquisition and retention through in-store events, networking, and marketing activities; share recurring customer friction points with office leadership.
- When designated, open or close the office, host a brief team huddle, handle routine operational issues, and escalate matters beyond established guidelines.
What they ask for
- At least 3 years of relevant experience in hospitality, customer service, guest relations, or another high-touch customer-facing role.
- Demonstrated ability to deliver exceptional customer experiences, communicate empathetically, work independently, and exercise judgment.
- High school diploma or GED.
- Availability for a flexible schedule of at least 20 hours per week, including afternoons, evenings, and weekends; willingness and ability to serve as a key carrier.
Nice to have
- Tax and financial services knowledge.
Pay
$22.41 - $24.41 (base salary)
Model-written summary · the original posting is authoritative