Intuit
Senior CX Operations Professional
$109K–$166K
Mountain View, California +3 · Senior · Full-time · Posted Oct 29, 2026
- Location
- Mountain View, California
Tucson, Arizona
San Diego, California
Atlanta, Georgia - Experience
- 3+ years of Intuit experience; experience delivering readiness, enablement, customer success operations, or operational change programs.
- Education
- Relevant bachelor's degree or equivalent practical experience.
About the job
Builds and runs readiness and change-management programs that prepare Intuit support experts and partner teams for product, program, technology, and support-experience changes.
What you'll do
- Develop, deliver, and maintain role-based readiness materials, learning content, playbooks, job aids, and communications.
- Coordinate readiness plans and delivery with cross-functional teams; facilitate enablement and keep materials current.
- Assess readiness using completion, understanding, adoption, feedback, and operational data, then address gaps and improve practices.
What they ask for
- Experience delivering readiness, enablement, customer success operations, or operational change programs in cross-functional environments.
- Ability to create clear, accurate enablement materials and translate complex changes into usable guidance and adopted practices.
- Strong project management, facilitation, writing, and stakeholder communication skills; ability to manage concurrent workstreams and changing priorities.
- Ability to use feedback and operational data to evaluate readiness and influence partners without direct authority.
Nice to have
- Understanding of accounting workflows or the accountant and partner ecosystem.
Pay
USD 122,500 - USD 165,500 base salary (Mountain View); USD 109,000- USD 147,500 base salary (San Diego, CA)
Model-written summary · the original posting is authoritative