Intuit
Senior Staff Service Quality Analyst
$172K–$249K
San Diego, California +1 · Senior Staff · Full-time · Posted Oct 19, 2026
- Location
- San Diego, California
Mountain View, California - Experience
- 10+ years in operational analytics, quality analytics, or continuous improvement.
- Education
- Bachelor's in a quantitative field or equivalent professional experience.
About the job
Owns defect analytics and improvement roadmaps across Intuit’s Expert Network, validating root causes and measuring whether cross-functional fixes improve customer outcomes.
What you'll do
- Define and instrument defect measures, build defect funnels, and prioritize a portfolio by customer impact.
- Analyze operational data, verify root causes, and rigorously validate improvement outcomes.
- Lead the defect-resolution operating loop, hold partners accountable, build actionable reporting, and mentor analysts.
What they ask for
- 10+ years in operational analytics, quality analytics, or continuous improvement, delivering outcomes.
- Working knowledge of Lean, Six Sigma, and RCA; strong SQL and working fluency in Python or R; solid applied statistics.
- Experience owning a portfolio of domains or metrics and defending prioritization; DPMO or equivalent rate-based measurement.
- Bachelor's in a quantitative field or equivalent professional experience.
Nice to have
- Experience in complex service operations such as contact centers, fintech, financial services, or expert/advisor networks.
- Experience with AI-powered analytical tools and presenting contested findings to senior stakeholders.
Pay
USD 171,500 - 231,500 base salary (San Diego); USD 184,000- 249,000 base salary (Mountain View, CA)
Tools
SQL, Python, R, LLM assistants
AI focus
Use LLM assistants and agentic workflows as core analytical tools and build AI-assisted playbooks for the team.
Model-written summary · the original posting is authoritative