Intuit
Staff CX Delivery Designer
$138K–$200K
Mountain View, California +3 · Staff · Full-time · Posted Oct 29, 2026
- Location
- Mountain View, California
Tucson, Arizona
San Diego, California
Atlanta, Georgia - Experience
- 5+ years of Intuit experience.
- Education
- Relevant bachelor's degree or equivalent practical experience.
About the job
Leads the design and implementation of support experiences, standards, and tools for accountant firms and partners across their journey with Intuit.
What you'll do
- Design customer journeys, service blueprints, support standards, playbooks, and delivery requirements.
- Define technology and tooling needs, and guide testing, implementation, enablement, and adoption.
- Use customer and expert feedback, research, operational data, and experiments to improve support experiences.
What they ask for
- 5+ years of Intuit experience and knowledge of Intuit products.
- Experience designing and launching customer support or service experiences spanning people, process, and technology.
- Expertise in human-centered design, journey mapping, service blueprinting, experimentation, and continuous improvement.
- Relevant bachelor's degree or equivalent practical experience.
Nice to have
- Understanding of accounting workflows or the accountant and partner ecosystem.
- Experience with collaborative design tools such as Mural, Figma, or equivalent.
Pay
Mountain View: $147,500 - $199,500 USD base salary; San Diego, CA: $137,500- $186,000 USD base salary
Tools
Mural, Figma
Model-written summary · the original posting is authoritative