Intuit
Staff Data Scientist, Intuit Customer Success
$186K–$251K
San Diego, California +1 · Staff · Full-time · Posted Oct 29, 2026
- Location
- San Diego, California
Mountain View, California - Experience
- 7+ years of experience in data-mining algorithms and statistical modeling techniques.
- Education
- BS or MS degree in Statistics, Mathematics, Operations Research, Computer Science, Econometrics, or a related field.
About the job
Leads data science and AI work for Intuit Customer Success, developing models, experiments, and decision systems that improve support operations and customer outcomes.
What you'll do
- Analyze data, design experiments, and build optimization models and simulations for customer success operations.
- Develop decision-science frameworks and embed AI/ML solutions in real-time decision engines and workflows.
- Build agentic capabilities for the Expert Network to streamline processes and reduce manual work.
What they ask for
- BS or MS in Statistics, Mathematics, Operations Research, Computer Science, Econometrics, or a related field.
- Advanced proficiency in SQL and a statistical programming language such as Python and/or R.
- 7+ years of experience with data-mining algorithms and statistical modeling techniques.
- Expertise in experimental design and Multivariate/A-B testing.
Nice to have
- Experience building and deploying operational models for staffing, queue management, or dynamic resource allocation.
- Familiarity with customer success metrics and operational KPIs such as NPS, AHT, FCR, and agent utilization.
Pay
San Diego: $185,500 - $251,000 USD base salary
Tools
SQL, Python, R
AI focus
Shape AI strategy for product support and live experiences; develop AI/ML solutions, including agentic capabilities, and accelerate insights from multimodal data using Generative AI.
Model-written summary · the original posting is authoritative