Intuit
Staff Executive Resolution Manager, Office of the President
Atlanta, Georgia · Staff · Full-time · Posted Aug 12, 2026
- Experience
- Prior work in executive resolutions or handling high-visibility escalations is highly desirable; no number of years specified.
- Education
- Bachelor's degree preferred; master's degree highly preferred.
About the job
Manages high-volume, executive-level customer escalations from intake through resolution, while identifying root causes and driving preventive improvements across Intuit.
What you'll do
- Own and resolve executive escalations, including direct customer communication, case tracking, and cross-functional coordination.
- De-escalate customer concerns, lead meetings, and provide timely updates and executive summaries.
- Analyze customer journeys and case data to identify root causes and recommend systemic improvements.
What they ask for
- Confident, clear communication with customers, executives, and cross-functional stakeholders, including explaining technical concepts to non-technical audiences.
- Ability to manage complex, high-volume cases independently, prioritize work, and exercise sound judgment.
- Comfort and skill speaking with customers regularly by phone and de-escalating difficult situations.
- Flexibility to work rotating weekend shifts and holiday coverage.
Nice to have
- Bachelor's degree preferred; master's degree highly preferred.
- Salesforce and Amazon Connect experience; executive resolutions or high-visibility escalations; familiarity with Intuit product lines.
Tools
Salesforce, Amazon Connect, Zoom
Model-written summary · the original posting is authoritative