Intuit
Staff Growth Strategist, Customer Retention & Conversion
$164K–$229K
San Diego, California +1 · Staff · Full-time · Posted Jul 22, 2026
- Location
- San Diego, California
Mountain View, California
About the job
Leads the strategy and cross-functional program to retain TurboTax DIY customers by converting those likely to defect into TurboTax Assisted customers.
What you'll do
- Lead the cross-functional mission team, operating cadence, milestones, and executive reporting.
- Develop customer segmentation, messaging, and offer strategies with Research and Data Science, translating them into executable playbooks.
- Set success metrics, track performance, run tests, and recommend actions to improve conversion and retention.
What they ask for
- Experience building 0-to-1 go-to-market strategies.
- Ability to translate data science models and scores into segmentation, messaging, and campaigns.
- Strong program management skills and a track record of driving cross-functional teams toward a shared numeric outcome.
- Ability to lead and influence without direct authority across partner teams.
Pay
$164,000 - $222,000 (base salary); $169,000- $229,000 (base salary)
Model-written summary · the original posting is authoritative