Intuit
Staff Operations & Innovation Manager
Charlotte, North Carolina · Staff · Full-time · Posted Sep 10, 2026
- Experience
- 8–12 years of progressive leadership experience in operations, risk/controls, or business analytics.
- Education
- Bachelor’s degree in Business, Operations Management, Engineering, Data Analytics, or a related field; MBA or advanced degree preferred.
About the job
Serves as deputy leader of Money Operations Innovation & Control, leading controls, process management, and analytics while partnering across the business to support safe product launches and operational execution.
What you'll do
- Lead and develop teams across Quality, Monitoring, Complaints, and Analytics; manage the team’s operating rhythm and execution.
- Represent the function’s priorities in the leader’s absence and partner with Legal, Compliance, Risk, Product, and Engineering.
- Support product-launch readiness by ensuring controls, disputes-adjacent processes, and reporting are in place.
What they ask for
- Bachelor’s degree in Business, Operations Management, Engineering, Data Analytics, or a related field.
- 8–12 years of progressive leadership experience in operations, risk/controls, or business analytics.
- Experience establishing internal controls, quality programs, or regulatory tracking/remediation within an operations department.
- Hands-on Business Process Management experience, including automation/AI and scaled third-party vendor operations.
Nice to have
- MBA or advanced degree.
- Regulatory complaints management experience (CFPB, state AG); familiarity with complaint-management systems, predictive or forecasting analytics, or Lean/Six Sigma is also preferred.
AI focus
Use automation and AI in Business Process Management to scale operations safely.
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