Intuit
Staff Vendor Partner Manager
$148K–$200K
San Diego, California +2 · Staff · Full-time · Posted Aug 17, 2026
- Location
- San Diego, California
Tucson, Arizona
Frisco, Texas - Experience
- 8+ years of leadership experience in the listed fields.
- Education
- Bachelor's degree required; MBA or advanced degree preferred.
About the job
Leads external customer-success vendor partnerships and cross-functional initiatives to improve service delivery, operational efficiency, and customer satisfaction.
What you'll do
- Manage partner performance against KPIs, lead business reviews, and drive improvement plans and senior-level partner relationships.
- Lead cross-functional strategic programs, overseeing execution, milestones, meetings, and risks.
- Monitor staffing and partner performance, coordinate coverage adjustments, and communicate initiative and partnership impact.
What they ask for
- 8+ years of leadership experience in Vendor Partner Management, Customer Experience, Business Operations, Program Management, or Strategic Partnerships.
- Proven experience managing BPO/vendor partnerships, including performance management and senior-stakeholder relationships.
- Experience with contact center KPIs, WBR/MBR cadences, and performance management frameworks.
- Bachelor's degree required.
Nice to have
- MBA or advanced degree.
- Familiarity with expert enablement, change management coordination, and readiness processes in BPO or large-scale service delivery environments.
Pay
USD $147,500 - $200,000 base salary
Model-written summary · the original posting is authoritative