Intuit
VP, Customer Experience & Growth
$320K–$480K
San Diego, California +1 · Director · Full-time · Posted Sep 9, 2026
- Location
- San Diego, California
Mountain View, California - Experience
- 10+ years of senior leadership experience.
About the job
Leads customer experience and growth strategy across TurboTax and Credit Karma, transforming customer success into an AI-enabled driver of engagement, retention, and lifetime value.
What you'll do
- Transform Credit Karma’s customer experience organization, including its operating model, talent, tooling, and CRM migration.
- Build year-round engagement capabilities and improve retention through proactive outreach, personalized guidance, and expert connections.
- Set CX strategy across both platforms, use customer insights to influence product roadmaps, and lead a high-performing team.
What they ask for
- 10+ years of senior leadership experience in customer experience, product management, or a combination, with ownership of customer-facing outcomes at scale.
- Track record transforming a consumer service organization and measurably improving customer outcomes.
- Experience driving revenue and retention through customer success, connecting CX outcomes to growth metrics including NRR, LTV, and engagement.
- Applied AI or agentic tools to transform a customer service or engagement model.
Nice to have
- Consumer financial services experience, such as banking, personal finance, fintech, or insurance.
- Experience building a CX or customer success function from scratch, leading a large-scale CRM or service platform migration, or working in a two-sided or marketplace business.
Pay
$320,000 - $433,000 USD base salary (San Diego); $354,500- $480,000 USD base salary (Mountain View, CA)
Tools
AI, agentic tools, CRM
AI focus
Apply AI and agentic tools to reshape customer service and engagement, combining AI-enabled capabilities with human expertise, proactive outreach, and personalized financial guidance.
Model-written summary · the original posting is authoritative