Inworld AI
Founding Technical Account Manager - USA
$170K–$210K
Mountain View, California, USA · Hybrid · Manager · Full-time · Posted Oct 21, 2026
- Experience
- 4+ years in technical account management, customer success, or a similar customer-facing role at a software company.
About the job
Own and grow a portfolio of customer accounts by managing renewals, technical support, customer relationships, account health, and expansion opportunities.
What you'll do
- Manage renewals and identify and close expansion opportunities across existing accounts.
- Serve as a technical point of contact, help troubleshoot deployments, and coordinate with Solutions or Engineering.
- Monitor account health, conduct customer reviews, and relay customer feedback to Product and Engineering.
What they ask for
- 4+ years in technical account management, customer success, or a similar customer-facing role at a software company.
- Track record of owning renewals and growing accounts, including contract negotiation experience.
- Comfort with technical products and credible communication with engineers and business stakeholders.
- Experience managing multiple accounts and prioritizing across them.
Pay
USD 170,000 - 210,000 base salary
Tools
CRM
AI focus
Use AI tools for account research, meeting preparation, and follow-up; the role also calls for interest in using AI to work more efficiently.
Model-written summary · the original posting is authoritative