Island
Product Support Engineer (Spanish Speaking)
Dallas +1 · Full-time · Posted Oct 9, 2026
- Location
- Dallas
Dallas, Texas, United States - Experience
- 5+ years in enterprise customer support, troubleshooting, IT tasks, and support methodologies/tools; 3+ years in a startup environment and working with log systems.
About the job
Provides technical support to enterprise customers and the sales team, troubleshooting Island’s Enterprise Browser and helping ensure reliable operation throughout the customer journey.
What you'll do
- Answer customer questions and resolve technical issues through email, phone, and chat; meet established SLAs and performance metrics.
- Work with development and QA to escalate and resolve critical issues, and document solutions and best practices.
- Share customer feedback and insights to help improve the product; work off-hours when needed.
What they ask for
- Fluent in Spanish.
- 5+ years of hands-on support experience working directly with enterprise customers, troubleshooting, IT tasks, and support methodologies and tools.
- 3+ years of experience in a startup environment and 3+ years working with log systems.
- Knowledge of network and security devices, Windows, Mac and Linux, Windows application debugging, and the HTTP protocol.
Nice to have
- Bachelor's degree in Computer Science, Engineering, or a related field.
Tools
Okta, Zscaler, Siem, Windows, Mac, Linux, Confluence, Salesforce
Model-written summary · the original posting is authoritative