Island
Technical Account Manager - US Federal
Dallas +1 · Remote · Manager · Full-time · Posted Oct 12, 2026
- Location
- Dallas
US - Remote - Experience
- 5+ years; no alternatives stated.
- Education
- Bachelor's degree in a technical discipline or equivalent experience preferred.
About the job
Serves as the technical advisor for U.S. federal customers, helping them deploy, configure, troubleshoot, and operationalize Island’s browser platform while supporting accreditation and compliance efforts.
What you'll do
- Guide federal agency customers through onboarding and operational maturity; manage support cases, escalations, and technical projects.
- Train agency and integrator teams, advise on configuration for federal environments, and provide evidence and artifacts for authorization and continuous monitoring.
- Coordinate release guidance and customer feedback with internal teams, federal partners, and integrators.
What they ask for
- 5+ years in technical account management, solutions engineering, or a post-sales technical role in software or cybersecurity.
- Experience supporting U.S. federal departments and agencies.
- Strong technical foundation with enterprise IT products, ideally SaaS or security platforms; experience handling escalations, support tickets, and technical project management.
- Must be a U.S. citizen, eligible to pass a federal background investigation, and based at Island's headquarters in Coppell, Texas.
Nice to have
- Bachelor's degree in a technical discipline or equivalent experience.
- Active or recently active federal security clearance or public trust determination; familiarity with federal security frameworks and hands-on experience with federal ICAM, PIV and CAC, SAML, or SCIM.
Tools
Salesforce, Jira, Confluence, PIV, CAC, SAML, SCIM, FedRAMP
AI focus
Supports federal customers deploying and operationalizing Island's platform, which includes AI enablement; no specific AI duties are stated.
Model-written summary · the original posting is authoritative