Jasper
Senior Manager, Customer & Experiential Marketing
$160K–$194K
United States · Remote · Manager · Full-time · Posted Oct 22, 2026
- Experience
- 8–12 years in customer marketing, advocacy, content marketing, or communications at a B2B SaaS company; meaningful enterprise experience.
About the job
Owns Jasper’s customer advocacy and experiential marketing programs, turning customer outcomes into proof, content, and measurable engagement across the customer lifecycle.
What you'll do
- Manage customer stories from sourcing through approval and publication; maintain the customer reference database and prepare customers for analyst, research, and press engagements.
- Design and run six annual Customer Advisory Boards and support customer on-sites, webinars, and other customer programs.
- Deploy customer proof across sales and marketing, and measure product behavior change, advocacy, and business outcomes.
What they ask for
- 8–12 years in customer marketing, advocacy, content marketing, or communications at a B2B SaaS company, with meaningful enterprise experience.
- Portfolio of customer stories shepherded through enterprise legal, brand, and communications approval.
- Experience running a high-touch, executive-level in-person program.
- Strong writing and editorial skills; comfort with senior stakeholders; measurement fluency with cohort comparisons, usage data, and attribution.
Nice to have
- Familiarity with martech or the AI category.
- Experience with analyst relations.
Pay
$160,500-$194,500 USD base salary
Tools
AI
AI focus
Use AI to accelerate production, including first drafts, transcript synthesis, and asset variants, while applying judgment to narrative, accuracy, and business outcomes.
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